Monday, July 10, 2006

My hosting provider destroyed my server

It turns out that they didn't verify their backups, as the tape drive wasn't physically connected to the server. While I was waiting to have them make me a new BSD virtual machine, they changed the terms of service, conveniently removing the part about the backup service that they offer.

Trying to complain didn't get a great response:

Well, this system did have a backup drive, that appeard to have not faired so well, and went shamefully unnoticed, this was recent in the last 2 months or so, hence the 2 months credit. Also our TOS always said "Customers should also keep their own backups in case ours arenot available for any reason. We make no guarantees about being able to restore any data at any time. ?" The reason why it was modified is so during this time we can implement a more robust backup system, that has more capabilities and redundancy. If there is anything else please don't hesitate to email me back.

Thanks Jay. Nice one.

It has made me think about the way I have been running my site: not just the choice of hosting company, but also the operating system and blog software. FreeBSD 4.11 has been pretty robust, but the FreeBSD jail system doesn't offer as complete a separation of jail nodes as you can get in User Mode Linux. So I'm moving to blogger while I make up my mind.

Thanks to Ade (and Aggrevator) I have my old blog entries. I'll have a look at them and see if they are worth reposting.


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